Avaya IP Office Essential Edition

Avaya IP Office Essential Edition

IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

Benefits:
Efficient call handling
Through touch-tone prompts, quickly route customers to the right department saving their time and yours.

Convenience
Allow customers to easily enter the name of the representative they are calling for fast, personalized attention

24-hour access
Customized voicemail greetings for each member of your staff enables customers to feel connected even when you are not there.

Key Features:
  • Embedded voicemail – A range of choices that enable staff to stay connected regardless of where they are. Retrieve voicemail messages from the keypad on any telephone or through the context-sensitive display on an Avaya display phone.

  • Voicemail to email – Retrieve voice messages via email (voice messages show up just like an email) from a single inbox for fast and efficient access to information.

  • Call forwarding – Forward calls to your office directly to your mobile or home phone so calls are never missed, even when out of the office.

  • Messaging, conferencing, and more – Automatically receive notification and listen to voice messages when out of the office. Quickly set up ad hoc conference calls with up to 64 participants to enable cost-effective collaboration.

  • Automated attendant – Customized caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

  • Dial by name – Callers can easily identify who they want to connect with by simply typing the name on their phone keypad.

  • Mobile Twinning – Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

  • Dial by name/extension – Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

  • Automated-attendants – Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team