Alex, owner of a mid-sized Oregon manufacturer, thought his IT was “fine.” Slow tickets, the odd scare, and aging gear felt tolerable—until the risks piled up.
Phishing got smarter, downtime crept into production, and backups turned out to be guesswork. That’s when Alex stopped settling and found a partner focused on security, reliability, and growth.
If any of these sound familiar, it may be time to upgrade your IT relationship before it costs you more time, money, and sleep.
You can’t reach them during emergencies
In a breach or outage, voicemail and hold music are not a plan. You need fast triage to cut downtime and protect revenue.
Alex’s experience
A surprise system crash left the team idle while tickets languished. With emergency IT support and incident response, experts jump in within minutes—not hours.
They don’t monitor your network proactively
If you discover problems before your provider does, monitoring is missing. Proactive detection finds issues early and prevents repeat incidents.
What changed with a real plan
A C.A.R.E. FREE assessment mapped gaps and enabled continuous watch through managed IT services, so alerts turned into quick fixes—not long outages.
Cybersecurity isn’t their priority
Attackers use AI to target passwords, endpoints, and cloud apps. A modern stack is non-negotiable for Oregon SMBs.
Security that actually holds
- Endpoint detection and response to isolate threats in real time.
- Multi-factor authentication across email, VPN, and admin access.
- Immutable backups to defeat ransomware games.
10D Tech delivers these controls through managed cybersecurity so protections stay consistent.
Support is inconsistent and frustrating
Tickets shouldn’t age like cheese. Clear communication and predictable SLAs keep your team productive.
How Alex turned the corner
A responsive queue and knowledgeable techs via IT help desk and remote support cut resolution times and employee stress.
Invoices aren’t clear or predictable
Surprises belong at birthdays, not in billing. Vague charges and fluctuating fees make planning impossible.
Visibility you can budget
With IT assessments and strategy consulting, scope aligns to outcomes and reporting shows the ROI you’re paying for.
No one is scheduling and testing backups
Untested backups are not backups. If recovery time is a mystery, the risk is real.
From hope to proof
Regular, verified restores and off-site copies through data backup and disaster recovery turned “we think” into “we know.”
Projects run late and over budget
Upgrades and migrations need plans, milestones, and ownership. Guesswork burns time and cash.
On-time delivery
Structured project management for network infrastructure design and upgrades and cloud solutions and migrations kept timelines—and costs—on track.
Stop settling for subpar IT support
Bad IT isn’t just annoying; it’s a liability. Oregon companies that switched saw less downtime, stronger security, and cleaner budgets.
- Proactive monitoring that prevents outages.
- Top-tier protections against AI-driven threats.
- Responsive support that respects your time.
- Transparent pricing tied to measurable results.
Start with a FREE Network Assessment
We’ll identify vulnerabilities, right-size cybersecurity, and map upgrades to your goals. You get a practical roadmap—no fluff, no pressure.
Schedule your assessment: Request a free network assessment. Albany/Corvallis/Eugene: (541) 243-4103. Portland/Salem: (971) 915-9103.
FAQs
What are the signs it’s time to switch IT providers?
Slow emergency response, weak cybersecurity, vague billing, missed backups, poor communication, late projects, and no proactive monitoring.
How do Oregon SMBs get proactive IT support?
Adopt continuous monitoring and clear SLAs with managed IT services, plus quarterly reviews.
What cybersecurity basics should every small business have?
EDR on endpoints, phishing-resistant MFA, and tested off-site backups via managed cybersecurity.
How often should backups be tested?
Monthly at minimum, with documented restore times using data backup and disaster recovery.
Can we switch without disrupting operations?
Yes. A staged plan for cloud migrations and network upgrades keeps teams working while changes roll out.
