
Simon Date President & CEO (Former)You Call, They Answer, It's Taken Care Of!
The biggest benefit of using 10D Tech is, without a doubt, having someone local, who reacts promptly and is not someone located in a call center across the country. They are boots on the ground people who care about their community. Their response time is fantastic, as well as not having to go through a phone tree to get someone. Also, there have been numerous times where 10D Tech could have made more money from us by suggesting features that we thought we needed but didn't. Having someone on our side, looking out for OUR interests, versus their bottom line is essential when it comes to building trust. You won't know until you know…and then you'll know.
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The Level of Service is Exceptional
Moving to 10D Tech Managed IT Services has been a game changer for Community Outreach Inc. Before partnering with 10D Tech, we relied on a self-trained staff member for our IT needs. This approach was moderately successful for a while but wasn't sustainable or scalable. … We haven't used other IT firms before, but I can confidently say that 10D Tech's support is faster than having an in-house employee handle our IT needs. The level of service they provide is exceptional.
Ben
Executive Director (Former)
