General IT & Services
What size business do you typically work with?
We support small to medium-sized businesses that want reliable IT, strong security and a partner who understands daily operations. We also support credit unions across several states.
What industries do you support?
We work with manufacturing, healthcare, nonprofits, financial services, consulting firms, retail, construction, real estate and credit unions.
How can you help improve our current IT infrastructure?
We review your environment, identify risks, eliminate bottlenecks and strengthen your systems so they support both daily needs and long-term goals.
What IT services do you provide?
We provide managed IT services, cybersecurity, Microsoft 365 support, cloud solutions, business phones, monitoring, documentation, backup and recovery protections and IT consulting.
Do you offer consultations for IT strategy and planning?
Yes. We help build a practical roadmap for your technology, security and long-term growth.
Do you have experience working with businesses in our industry?
Yes. We regularly support organizations that need strong security and dependable systems, including credit unions, medical offices, nonprofits, manufacturers and more.
Can you provide references from other clients?
Yes. We are happy to connect you with clients who can share their experience working with 10D Tech.
Technical Support & Troubleshooting
Can you resolve network printer issues?
We diagnose drivers, permissions and network connectivity issues. If the hardware itself is failing, the vendor must repair or replace it. Our role is making sure the cause is correctly identified.
Can you help with email problems?
Yes. We support Microsoft 365 mail flow, device configuration, DNS, spam filtering and security controls.
Some applications aren't launching — can you troubleshoot this?
We determine whether the issue comes from the workstation, network or operating system. When the application itself is broken, the vendor must repair it. We guide your next step so your team gets back to work smoothly.
Can you improve weak Wi-Fi in parts of our office?
Yes. We evaluate access point placement, coverage gaps and interference, then strengthen wireless performance so your team has steady connectivity.
We're seeing system crashes — can you help?
We diagnose causes such as corrupted files, outdated software, malware, overheating or failing components. When hardware replacement is required, we guide that decision and help restore stability.
Can you recover lost data from a malfunctioning hard drive?
We don't repair damaged hardware. When a drive is still readable, we may be able to recover data. If the drive has failed, we work with trusted recovery partners. Once replaced, we reload your backed-up data onto a new drive.
Microsoft 365, Cloud & Cybersecurity
Do you support Microsoft 365?
Yes. We support and manage your Microsoft 365 environment including permissions, device controls, backups, configuration and security. We do not resell licenses.
Do you provide cybersecurity services?
Yes. We provide monitoring, threat response, employee training, password management through Keeper, compliance documentation, and baseline protections that strengthen your defenses.
Do you support cloud services and business phones?
Yes. We support Microsoft 365, hosted cloud platforms and business phone systems with licensing guidance and ongoing support.
Do you offer compliance or CISO support?
Yes. We provide policy review, documentation support, vendor oversight, security configuration and fractional CISO leadership.
Pricing, Packaging & Agreements
Can you provide a detailed quote?
Yes. Every quote is customized after a discovery meeting because each organization has different systems, risks and goals.
Do you offer flexible payment options?
Yes. We work with clients to shape payment approaches that support budgeting and cash flow.
What is included in your managed IT service packages?
Monitoring, updates, backups, cybersecurity protections, business phone support, cloud support, documentation, help desk access and regular Technology Review meetings. We work remote-first and come onsite when needed or requested.
Do you offer nonprofit pricing?
Yes. We support mission-driven organizations with adjusted pricing.
How do you structure your service contracts?
We use clear fixed-term agreements designed for ongoing support rather than one-time repairs.
What are your onsite support rates?
Rates vary based on the work required. Most onsite needs are included as part of managed service plans for active clients.
Client Relationship & Service Boundaries
Do you repair computers or equipment?
No. We're not a repair shop. We troubleshoot, diagnose, guide replacements and reload your backed-up data onto new equipment.
Do you provide onsite support?
Yes. Onsite support is provided for active clients. Remote-first service resolves most issues quickly, and we come onsite when it's needed or requested.
Can you act as an IT department or support our internal team?
Yes. We can serve as your IT department or provide fractional support including compliance, documentation, vendor oversight and CISO-level leadership.
Regional Service Area
What areas do you serve?
We support all of Oregon, Southwest Washington and Northern California. We also partner with credit unions in Oregon, Washington, Idaho, Arizona, Wyoming, Michigan and Colorado.
Getting Started
How do we get started?
Schedule a free consultation. We review your goals, current setup and next steps to determine the right fit.
