Co-Managed IT Services
"They back us up even when the vendor can’t."
Support your internal IT staff with an experienced partner. We fill gaps, boost internal capacity, and help your IT team stay focused on what matters most … without stepping on toes.
Co-Managed IT: Support for Your Internal Tech Team
Your internal IT team knows your business best, but that doesn’t mean they should have to handle everything alone. Our co-managed IT services give your team the backup they need without stepping on their toes. We work alongside your in-house staff to cover gaps, reduce stress, and improve outcomes.
What You Get:
Collaboration and continuity, without the overhead:
- Overflow support and staffing backup – We handle tickets and requests when your team is swamped.
- Project assistance and rollouts – Get expert help during upgrades, migrations, and major tech initiatives.
- Monitoring, patching, and alerts – We cover the background noise so your team can focus on higher priorities.
- Strategic IT planning and consulting – Get a second set of eyes on complex decisions.
- Vendor ticket escalation & resolution support – We take ownership of unresolved vendor issues, track them on your behalf, and follow up until they're closed, so nothing falls through the cracks.
- Vacation & sick coverage for IT staff - We fill the gap when your key tech is on vacation, sick, or otherwise unavailable, so nothing falls behind.
- Specialized Toolset Access - Advanced tools & monitoring platforms. We provide your in-house team with enterprise-grade knowledge they wouldn't otherwise have budget or scale to justify.
Why It Matters:
Your internal team doesn’t have to do it all alone. With 10D Tech as your partner, you keep control and gain extra strength where and when you need it.
Ready to strengthen your in-house IT without hiring more staff?
"The customer support that 10D Tech has provided is incredible. They treat us like we're their only and valued customer."
— Christine Jump, Supported Employment Services
