
Peggy Burris Executive Director (Former)Personal, Patient and Easy to Work With!
The most significant benefit of working with 10D Tech is that I have someone I can call. I can speak directly to technicians that I now know and have met face to face. Their customer service is superb; my issue or problem is resolved quickly, usually before the time they set. All of the techs can explain things to me so that I can understand them. Not everyone speaks Tech. They are patient when explaining and giving instructions while training my staff on how to use our new technology. They were able to save us money but bottom line … Customer Service! In this day and age, everything is automated or done through a call center. You can't put a price on customer service. 10D Tech is fast, efficient and local.
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We Thought We’re The Only Client
The most significant benefit we have found is the nearly immediate response and resolution of workstation and network issues, IT concerns, new equipment installation, integration, onboarding, and more. Our previous IT services provider only reacted to our issues, but 10D Tech proactively informs us of impending equipment issues, Virus warnings, or a better way to manage our network.
Christine
IT Specialist
