IT Services & IT Support for Albany Businesses:

Feeling Like You've Outgrown Your Current IT Service Provider?

No other IT Services & Support firm in Albany can touch our fast response time, range of experience, quality customer service, or our ability to deliver technology solutions that work exactly the way you want them to.

Cybersecurity, Network, VoIP and IT services for the Willamette Valley.

10D Tech Team

Dave, Richard & Steve

Call Us Today At 541-243-4103

7 Reasons to Choose 10D Tech to Support Your Computer Network

1

Serving Mid-Willamette Valley businesses for over 25 years – No other company can say they have this level of experience in Oregon. In 1995, our founders started an Internet Service Provider, ProAxis Internet. In 1999, we built a Competitive Local Exchange Carrier, i.e., a phone company, Universal Telecom. In 2006, 10D Tech formed to serve local businesses, Corvallis, Salem, Keizer, Albany, Lebanon, Eugene and surrounding areas with their Cybersecurity, Network & I.T. needs. As fellow business owners, we have gained insight over the years into how to successfully direct business solutions and solve business technology problems.

2

We Guarantee Communication and Response Time – We answer every call Live! In a world where technology changes every day, consistency is hard to come by. 10D Tech has a very experienced management team and technology engineers. We answer all support calls live and email submitted support tickets within 30 minutes during posted office hours. If you catch us not holding to that standard, we'll donate $25 to Vina Moses Center or Stone Soup in your name. Support issues are immediately placed into a trackable ticketing system enabling you to follow your support issue as the technicians work on a solution. From your first call to your most-recent support request, you will find a consistent experience that instills confidence and peace of mind.

3

We Prevent Surprise I.T. Bills – Using presumptive planning, we help you establish budgets for future technology investments. We work with you closely to help roadmap your short and long-term business technology goals. You won't get a surprise bill for thousands of dollars for unexpected license or equipment fees.– We want to help you by making these goals happen so that you can achieve success.

4

We Give You Clear, Layman's Descriptions – We respect you and understand that you may not be a "technology speaking" person. Every team member is trained to explain the issues clearly and the solutions without using all the jargon – often used to confuse you or make you feel stupid to sell you what you may not need by other I.T. companies.

5

We Promise You Will Be Given The Time You Need – We will take the time to listen to the issues our new client has had in the past. Our engineers collaborate with your team and deliver the right solution for you. Once we have completed our on-boarding process, we tackle the issue at hand and, one by one, implement the solutions we have agreed upon.

6

We Demonstrate Professionalism with a personal touch – With 10D Tech, you are getting a partner, NOT a faceless vendor looking to charge you for whatever possible. We recognize it is your money and we won't advise anything that we wouldn't implement ourselves. We are sensitive to your bottom line as local business owners ourselves. We will always strive to give our clients the best value they could get.

7

One Call Does It All – No more dealing with multiple companies for your technology needs. 10D Tech will handle all aspects of your Cybersecurity, Network and I.T. Services through our Technology Concierge Service. Our service offerings include; Managed I.T. Solutions, Technology Consulting & Planning, Backup & Disaster Recovery, Cybersecurity, Help Desk Services, Cloud Solutions, and Wireless Network Design & Implementation.

Our Services

Managed IT Services

We’ll manage all of your IT services for a flat-rate fee.

Cybersecurity Services

Let us help you keep your company's data safe.

Cloud Services

Our solutions are fully scalable and available for a flat-rate fee.

Data Backup & Recovery

Prevent the unexpected from ruining your company.

VoIP Services

We'll make sure your communication needs are met.

A Message from Our CEO, Steve:

Maybe you’re concerned with the current rising costs of your IT services, or maybe you are just running short on time because of your expanding business and need to hand over the reins of some services to someone else. Whatever your reason, we can help you with quality IT services today.

Your business can save money and time today with 10D Tech’s managed services, network solutions, IT support and more.

See what other business owners are saying about us…

Professional, Prompt And Reliable Service That Gives Peace Of Mind

The fact that I always have a knowledgeable person to talk to when running into IT problems, without having to go through a phone tree. When I do have an issue, they are dedicated to a timely resolution, generally within the same day. It gives me peace of mind to know that my business protection from cybercrime is always up to date. I also value that I don't have to worry about the technical aspect of HIPAA compliance.

Dr. Frank Owner
Medical Clinic
Corvallis, OR

Quick Response, Expert Knowledge, Goes the Extra Mile.

Not everyone can afford a technology expert on staff, 10D Tech fills that position for us by always knowing the best solutions to our problems, guiding our technology needs in the best of practice solutions. The willingness to go the extra mile for Old West Federal Credit Union allows us to trust their advice when we strategize for upgrades to our technology and growth of our business. We trust their advice based upon years of service and expert knowledge of treating our business as if it is their own.

IT Director Credit Union
Hermiston, Pendleton, John Day, Baker, LaGrande, Burns, Oregon

Personal, Patient and Easy to Work With!

The most significant benefit of working with 10D Tech is that I have someone I can call. I can speak directly to technicians that I now know and have met face to face. Their customer service is superb; my issue or problem is resolved quickly, usually before the time they set. All of the techs can explain things to me so that I can understand them. Not everyone speaks Tech. They are patient when explaining and giving instructions while training my staff on how to use our new technology. They were able to save us money but bottom line … Customer Service! In this day and age, everything is automated or done through a call center. You can't put a price on customer service. 10D Tech is fast, efficient and local.

Peggy Executive Director
Non-Profit Museum
Albany, OR

Read More From Our Clients

Not Ready To Call Us Just Yet?

IT Buyers Guide

If so, we would at least like to give you a copy of our recently published report, The Willamette Valley (Salem to Eugene) Guide To I.T. Support Services And Fees.

Even if you aren’t ready to make a change right now, this will give you the 3 most common ways IT services companies charge for their services, and the pros and cons of each approach, 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data, and more.

Simply fill out the form here and download your copy today!

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