Why Alex Knew It Was Time to Fix the IT Problems … Once and for All
Alex’s non-profit is built around one mission: helping veterans secure housing and medical care. But tech issues were constantly getting in the way.
One Monday morning, the team discovered that their shared files were inaccessible. Staff couldn’t send or receive emails, donors were calling about missing invoices, and, worst of all, an urgent grant deadline was at risk.
This wasn’t the first time. Slow computers, forgotten passwords, and software glitches had become the norm. But this time, Alex had enough.
Alex realized that IT problems weren’t just annoying; they were costing the organization valuable time and resources. If they couldn’t operate efficiently, they couldn’t fulfill their mission.
So, Alex took action and evaluated their IT provider, pinpointed the gaps, and made big changes to eliminate tech headaches for good.
If you’re dealing with IT frustrations, slow response times, or security concerns, follow Alex’s lead with this must-have checklist for tech success. This is the third in a four-part series about our fictional Executive Director of a non-profit organization in Portland, Oregon.
How to Know If Your IT Provider is Holding You Back
Alex started by asking himself a tough question:
Q: Is my IT provider actually helping my organization or just fixing problems when they happen?
He quickly realized that reactive IT support was costing him more than just money; it was slowing down the entire team.
Here’s the checklist Alex used to evaluate the IT provider. See how your measures up:
- Do they answer the phone LIVE and respond to emergencies within minutes?
- When systems go down, waiting on hold isn’t an option.
- Are they responsive to non-emergencies and resolving issues quickly?
- Even minor IT problems shouldn’t keep your team stuck.
- Do they proactively monitor, patch, and update your network?
- If you don’t know how often this happens, you’re already at risk.
- Do they provide proof that your data, including laptops and devices, is being backed up?
- A backup failure could mean permanently lost donor records and financial data.
- Do they meet with you to review projects, performance, and improvements?
- Great IT support doesn’t just fix problems; it helps you plan for the future.
- Do they explain what they’re doing in plain language, without confusing tech jargon?
- You shouldn’t need a translator to understand your IT provider.
- Do they take cybersecurity seriously, offering solutions and employee training?
- Cybersecurity isn’t optional. Your team is your first line of defense.
If you answered “no” to any of these questions, your IT provider is costing you time, money, and productivity, just like Alex’s was.
Most businesses and non-profits start with an "IT Guy," someone who shows up when things break, applies a quick patch, and moves on until the next inevitable failure. This break-fix approach may seem cost-effective at first, but it’s a never-ending cycle of downtime, frustration, and unexpected costs.
What Alex needed wasn’t just someone to fix problems after they happened, the organization needed a proactive IT partner who would prevent those problems in the first place. That’s where 10D Tech’s Managed IT Solutions made all the difference.
Unlike break-fix providers, 10D Tech doesn’t wait for things to go wrong. We monitor systems 24/7, patch vulnerabilities before they become security threats, and implement long-term technology strategies to support growth.
With the right IT partner, Alex’s team no longer wasted time waiting for problems to be fixed, because those problems never happened in the first place. Instead of reacting to issues, 10D Tech kept the organization running smoothly, securely, and efficiently every day.
The Cost of Doing Nothing? More Downtime, More Frustration, More Lost Productivity
After making the switch, Alex’s organization saw immediate improvements:
🔹 Faster response times – No more waiting on hold or dealing with unresponsive IT support.
🔹 Stronger security – Sensitive client data was now fully protected.
🔹 Fewer disruptions – the team could focus on their mission, not tech issues.
🔹 Better budgeting – No more surprise IT bills or wasted resources.
If you’re frustrated with slow, unresponsive IT support or if you’re just not sure if your current provider is doing enough, it’s time for a change.
Don’t wait for the next IT disaster to take action. Find out if your IT provider is actually helping or holding you back.
👉 Schedule a FREE 15-minute discovery call today! https://www.10dtech.com/discoverycall/
✔ Eliminate tech problems for good.
✔ Get transparent, proactive IT support.
✔ Keep your business secure and running smoothly.
Click here to schedule now! https://www.10dtech.com/discoverycall/ or call us at (541) 243-4103 or in Salem/Portland (971) 915-9103.
Coming Up in Week 4: A Rising Cybersecurity Threat Every Business Leader Needs to Take Seriously
In the final part of our series, we’ll follow the organization as Alex tackles one of the fastest-growing cyber threats that could put any business at risk. Stay tuned!
